service cloud specialist superbadge challenge 2

If you can not, I'd look around at permissions. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. My brother has started to play with me! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. How can you update it as status field is inactive dring recording procedre? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. A mistake I have made many times as well! Intermediate case users can access both lists of cases. I've been in this challenge for hours now. Ensure you group report results correctly. Billing Topics (Billing_Topics) with Payments and Reimbursements. Thanks a lot. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. It is hard to give many hints about this step without giving away too . I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Do your routing configurations tie to the correct queues? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Sign in Issue was with the Lightning Page Layout. Hello. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Usually this is due to some pre-existing configuration or code in the challenge Org. Excellent article and with lots of information. (Not the "standard platform user", just "standard user"). Review the steps to create the 'Cloud Technical Team Support Process'. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Tnx, hmmmm What you have sounds correct. I fixed it, it was a really stupid mistake. I am not sure whether its correct or not. When I made mistakes, I simply reverted to the last saved version. Save & Activate.That helped me clear that error. please verify. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. please help. This is where you start building out the ability to manage support levels. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. but i don't know what is next step? Note the filter. Thank you SO MUCH. advanced apex specialist superbadge solution. The simple things Hey, i'm on challenge 3 and almost done. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. You should be prepared for a heavily scenario . Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Processes. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Was this badge FUN or what?! Hi Trailhead Baby, I'm losing my mind here. Prework and Notes. Use the search o. Hello! 2 comments Closed . Or rename a standard one? Ensure you group report results correctly. I was convinced I was missing something and racked my brains over it. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . :), I am unable to solve this. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Its awesome once its all working. I'm not sure I would have figured that out if I didn't stumble across this forum. Grief! This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Trailhead Baby, THANK YOU SO MUCH!. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. (jealous? That proved to be incorrect. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Look at the page layout again- there is another item you will need to add. I am the Trailhead Baby! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I am not sure what I'm doing wrong? I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Theyre such a useful way to remember what needs to be done before you start. Ask Question Asked 2 years, 8 months ago. Test it first by using real email addresses before you hit that button! If you are short on time, start around the 20 minute mark. The free lemonade offer worked! Any hlp? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Yes you do. And of course, I just tested the challenge 4 again and I passed! This is my journey- a normal kid by day- a Trailhead explorer by night. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Tried it all, from custom : support profile to standard user, even admin. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I have enabled the knowledge user check box in the user profile. Also when i click on Overflow Assignee no records found window pop up. Ensure the Macro sends an email to the customer. Processes. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Even clicked edit and save for the profile after changing console settings. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. It's a picklist. Did you check the values? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." The key word is "rename." +12,700 Points +300 points. I started the whole of the following steps in this section with the objective of creating a macro. Review the steps to ensure you create the Cirrus Support Process. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Yes! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. No. Thank you! It is reason i m getting this error. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Sounds like an easy oops! THANK YOU! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Review the steps to rename the console to 'Cloud Support Service Console'. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn If you need more help, leave a comment! Do you have "Billing Topics" as a top data category with the 2 sub categories? I am getting this below error. "my report is looking all correct. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I resolved the issue, by deleting the Billing profile and recreating it using. I have finally managed to get through this stage. I have to double check the directions, but I believe that you just have to add a few values. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. I was very impressed by this post, this site has always been pleasant news. not sure how to troubleshoot this tho..@_@, hmmm! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). We recommend using a new Developer Edition (DE) to check this challenge. What item is on your lightning Case page layout to show Entitlements? Right now he' taking a nap.so I'm off to edit some reports! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. When I made mistakes, I simply reverted to the last saved version. It is very attractive and impressive. How would you enable people to select cases from an organised list? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Did you check the little box to activate the entitlement process? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! That is frustrating! Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I made two dollars today! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Thanks a lot in advance. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. took me 2 hours to undersand that, and without your comment I could have been there forever!! Thanks a lot because I asked SF support and got this answer which did not help me much. Right now he' taking a nap.so I'm off to edit some reports! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I've been stuck on this error message for two days! He laughs when I poke his nose and tries to take toys out of my hand. Two things try a different merge field for the name. This comment has been removed by the author. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout.

Largest Ranch In Texas For Sale, What Did Mark Sievers Do For A Living, Articles S