Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Any additional charges will need to be paid at the rental counter in the local currency. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Just scroll down to the bottom of this page and create a support ticket. Re: Wisecars car rentals. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You may also add additional drivers at the rental counter when you pick up your car. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. They will need to show their drivers license, which they must have held for at least two years. Cancellation Protection can be purchased only at the time of booking and is not refundable. We use dedicated people and clever technology to safeguard our platform. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars will inform the complaint submitter on how to proceed if needed. Please read carefully the terms of the Car Rental Agreement before signing it. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. The use of our website signifies your acceptance of these Terms of Service. Companies can ask for reviews via automatic invitations. Due to this protection, it cannot be read by any third party. Free cancellation up to 48hrs before trip. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars does not own or operate any Car Rental Companies. In such circumstances, we will cancel your booking with no liability whatsoever. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. This information must be sent via email and give Wisecars the relevant details of the incident. I read other reviews from this company after this had happened and that is a common . The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. It goes against our guidelines to offer incentives for reviews. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. So you can bag the best deal with total flexibility to change your plans if you need to. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please read the following to know what is included/excluded in our coverage offers. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Wisecars believes in protecting your privacy. Your contract for car rental will be between you and the Car Rental Company. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. All bookings include free cancellation up to 48 hours before the pick-up time. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Here are 8 tips for writing great reviews. However, this is not true. It is highly recommended to call the police even for the smallest of damages. If not, you will need to purchase the cover at the car rental company counter. It is entirely up to the Car Rental Company whether they decide to do so or not. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. This is the second time we have booked with Wisecars and had amazing service. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Your browser settings can be set to inform you before receiving a Cookie. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In peak periods this may not be achievable. Dominik B was very helpful and nice.However the site is not the best. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please make sure you return the vehicle to the same rental company from which you collected it. In that case, please contact your bank for additional details. Wisecars will process your cancellation refunds in 7 days. Please make sure you return the vehicle to the same rental company from which you collected it. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. You may need an international driving permit (IDP) to drive in some countries. It is highly recommended to call the police even for the smallest of damages. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Keep copies of all relevant documentation you are asked to complete. What's Wisecars' cancellation policy? Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. There rating is probably false and it never mentioned a basic passage. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. No charge will be made for amending your booking before the start of your rental. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. I had rented cars for myself and others through Wisecars many times. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. 2023 Wisecars. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars employs limited use of cookies for your safety and does not store any personal data. It is a huge scam. One of our helpful agents will be in contact with you to address the request. Please note, making a new booking may result in the change of the Car Rental Company. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Minimum age requirements on larger cars may also be higher at some locations. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you are late for your pick-up, you could lose your car. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. 2023 Wisecars. It might take your bank extra time to settle the amount. Dear Paul,Thank you for contacting us! Excess Protection covers up to USD 1000 of your excess. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. All related documentation must be kept if an insurance claim is submitted. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Some Car Rental Companies in some rental countries may also require an International Driving Permit. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Garantljuk, hogy minden rtkels vals. When you rent a car, you will usually need deductiblecoverage. they are untrustworthy. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. It might take your bank extra time to settle the amount. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. I'M TRULY IMPRESSED. Powered by, We use cookies to give you the best experience. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If not, you will need to purchase the cover at the car rental company counter. We offer a price comparison of major and independent car rental suppliers around the world! 1 year ago. They may be needed if you wish to make a claim. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Wisecars Protection Package ensures that you are protected should anything go wrong. Wisecars will inform the complaint submitter on how to proceed if needed. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We do not delete personal data on the request of a third party. 2023 Wisecars. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. In all these cases, you will receive no refund of the money you have paid. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please note, we only delete personal data on the request of the individual. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Email: cancellations@wisefandi.com Fax: a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. What's Wisecars' cancellation policy? Special price and hope that it will be the same at location. If you have any questions, please feel free to contact us. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. 49 reviews. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. The price is at end only a quarter of thee rate! Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. If you choose to pay for the service using a credit card, your credit card details are not stored by us. One of our helpful agents will be in contact with you to address the request. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Please note that all additional drivers must also show a valid driving licence at pick-up. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Expired or provisional licences will not be accepted. Powered by. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. There might be differences based on offers. The use of our website signifies your acceptance of these Terms of Service. Wisecars does not own or operate any Car Rental Companies. Wisecars falsely advertised vehicles for rental on their website. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. It was very easy to make reservation and booked a rental car in a few minutes. We can accept no further responsibility when there is no out-of-hours service available. You have a guaranteed booking with us and with one of our trusted premium suppliers. Wisecars flagged this review for containing harmful or illegal content.Read more. Reduce your carbon footprint by selecting a greener car hire option. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. No way has this company got 4.5stars. You can also find this information on the confirmation voucher. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars does not own any physical locations or offices. This one doesn't really need an explanation. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Mi az a Trustindex? www.wisecars.com. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking.
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wisecars cancellation